General conditions of use and sale of this site



Under Article 6 of Law No. 2004-575 of June 21, 2004 for confidence in the digital economy, it is specified in this article the identity of the various stakeholders in the context of its implementation and monitoring.

The Step by Step Exchange website is edited by :

  • STEP BY STEP FOCUS SARL, whose head office is located at the following address Ganou lot 1203 - E Parakou BÉNIN, and registered in the RCCM Num RB/PKO/19 B 343.
  • Telephone: +22997173539
  • E-mail address:
  • The manager of the site is : Mr ZINSOU Prince.

The Step by Step Exchange website is hosted by :

DIGITAL OCEAN, whose headquarters are located at the following address.
DigitalOcean 101 6th Ave New York, NY 10013 ATTN: Legal
Phone number: +1 347 903 7918


The purpose of the Step by Step Exchange site is to: Step By Step is a reliable, automated and highly secure digital asset exchange platform.


For any question or request for information concerning the site, or any report of illicit content or activities, the user can contact the editor at the following e-mail address: or send a registered letter with acknowledgement of receipt to STEP BY STEP FOCUS SARL - Ganou lot 1203 - E Parakou BÉNIN


Access to and use of the site are subject to acceptance of and compliance with these Terms of Use.

The editor reserves the right to modify, at any time and without notice, the site and services as well as the present GTU, in particular to adapt to the evolutions of the site by the provision of new functionalities or the suppression or the modification of existing functionalities.

The user is therefore advised to refer to the latest version of the GTU before any navigation, which is accessible at any time on the site. In case of disagreement with the GTU, no use of the site can be made by the user.


Access to the site and its use are reserved for persons of legal age. The editor will be entitled to ask for a justification of the age of the user, and this by any means.

The editor implements the technical solutions at his disposal to allow access to the site 24 hours a day, 7 days a week. Nevertheless, he may at any time suspend, limit or interrupt access to the site or to certain pages of it in order to proceed with updates, modifications of its content or any other action deemed necessary for the proper functioning of the site.

These TOS apply, as necessary, to any variation or extension of the site on existing or future social networks and/or community.


For the good management of the site, the editor will be able at any time :

  • To suspend, interrupt or limit access to all or part of the site, to reserve access to the site, or to certain parts of the site, to a specific category of Internet user;
  • Delete any information that may disrupt the operation of the site or violate national or international laws, or the rules of Netiquette;
  • Suspend the site to make updates.



Access to certain services, and in particular to all paid services, is conditional on the user's registration.

The registration and access to the services of the site are reserved exclusively for individuals of legal age, having completed and validated the registration form available online on the site Step by Step Exchange, as well as these Terms of Use.

When registering, the user agrees to provide accurate, sincere and up-to-date information on his person and his civil status. The user will also have to proceed to a regular verification of the data concerning him/her in order to keep it accurate.

The user must therefore provide a valid e-mail address, to which the site will send him/her a confirmation of his/her registration to its services. An e-mail address cannot be used more than once to register for services.

Any communication made by Step by Step Exchange and its partners is therefore deemed to have been received and read by the user. The user commits himself to regularly check the messages received on this email address and to answer within a reasonable time if necessary.

Only one registration to the services of the site is allowed per individual.

The user is given an identifier allowing him/her to access a space reserved for him/her (hereinafter "Personal Space"), in addition to entering his/her password.

The login and password can be changed online by the user in his personal space. The password is personal and confidential, the user agrees not to communicate it to third parties.

Step by Step Exchange reserves in any case the right to refuse a request for registration to the services in case of non-compliance by the user of the provisions of these Terms of Use.


The regularly registered user may at any time request to unsubscribe by going to the dedicated page in his or her Personal Area. Any unsubscription from the site will be effective immediately after the user has filled out the form provided for this purpose.


It is brought to the attention of the user that the publisher reserves the right to delete the personal space of any user who violates these conditions of use and sale, and more particularly in the following cases

  • If the user makes an illicit use of the site;
  • If the user, when creating his personal space, voluntarily transmits erroneous information to the site ;
  • If the user has not been active on his personal space for at least one year.

Should the publisher decide to delete the user's personal space for any of these reasons, this will not constitute damage to the user whose account has been deleted.

This removal does not constitute a waiver of any legal action that the publisher may take against the user who has violated these rules.


The publisher is only responsible for the content that he himself has edited.

The publisher is not responsible:

  • In case of technical or computer problems or failures or compatibility of the site with any hardware or software;
  • Direct or indirect, material or immaterial, foreseeable or unforeseeable damage resulting from the use or difficulties in using the site or its services;
  • The intrinsic characteristics of the Internet, particularly those relating to the unreliability and lack of security of the information circulating on it;
  • llegal contents or activities using its site and this, without having duly taken knowledge of it within the meaning of the Law n° 2004-575 of June 21, 2004 for the confidence in the digital economy and the Law n°2004-801 of August 6, 2004 relating to the protection of the physical people with regard to treatment of data in personal matter.

Furthermore, the site cannot guarantee the accuracy, completeness and timeliness of the information provided.

The user is responsible for:

  • Protecting your equipment and data;
  • Of the use that he makes of the site or its services;
  • If it does not respect the letter or the spirit of these TOS.


The site may contain hyperlinks to other websites over which Step by Step Exchange has no control. In spite of the preliminary and regular verifications made by the editor, the latter declines any responsibility as for the contents that it is possible to find on these sites.

The editor authorizes the establishment of hyperlinks to any page or document of its site provided that the establishment of these links is not made for commercial or advertising purposes.

In addition, the prior information of the editor of the site is necessary before any hypertext link is set up.

Are excluded from this authorization the sites diffusing information with illicit, violent, polemical, pornographic, xenophobe character or being able to attack the sensitivity of the greatest number.

Finally, Step by Step Exchange reserves the right to remove at any time a hyperlink pointing to its site, if the site believes it does not comply with its editorial policy.


In addition to these General Conditions, the site has a privacy policy that describes how personal data is processed when the user visits the site, as well as how cookies are used.

By browsing the site, the user declares that he/she has also read the above-mentioned privacy policy.


The structure of the site but also the texts, graphics, images, photographs, sounds, videos and computer applications that make it up are the property of the editor and are protected as such by the laws in force under intellectual property.

Any representation, reproduction, adaptation or partial or total exploitation of the contents, trademarks and services offered by the site, by any process whatsoever, without the prior, express and written authorization of the publisher, is strictly prohibited and would be likely to constitute an infringement within the meaning of Articles L. 335-2 and following of the Intellectual Property Code. And this, with the exception of the elements expressly designated as free of rights on the site.

Access to the site does not constitute recognition of a right and, in general, does not confer any intellectual property right relating to any element of the site, which remain the exclusive property of the publisher.

The user is not allowed to introduce data on the site that would change or be likely to change the content or appearance of the site.


The present General Conditions of Use are governed by French law. In the event of a dispute and in the absence of an amicable agreement, the dispute will be brought before the French courts in accordance with the rules of jurisdiction in force.

The Step by Step Exchange website wishes you an excellent navigation!



The site is edited by the seller, STEP BY STEP FOCUS SARL, whose registered office is located at the following address Ganou lot 1203 - E Parakou BÉNIN, and registered with the RCCM Num RB/PKO/19 B 343.

The seller is not subject to VAT according to article 293 B of the CGI.

The following provisions are intended to define the general conditions of sale on the Step by Step Exchange website

The present general terms and conditions of sale (hereinafter "GTC") define the contractual rights and obligations of the seller and its customer in the context of a distance and electronic sale of goods and products.

The T&Cs exclusively govern the relationship between the seller and the customer.

The GTC express the entirety of the obligations of the parties. The customer is deemed to accept them without reservation, otherwise his order will not be validated.

In case of doubt about any of the terms and conditions of sale, the practices in force in the sector of distance selling by companies whose registered office is in France and the Consumer Code shall apply.

The seller reserves the right to modify the GTC from time to time. The modifications will be applicable as soon as they are put online.


Through the site, the seller provides the customer with a catalog or an online store that accurately presents the products sold, without the photographs having a contractual value.

The products are described and presented with the greatest possible accuracy. However, in the event of errors or omissions in the presentation, the seller cannot be held responsible.

The products are offered within the limits of available stocks.

The prices and taxes related to the sale of products are specified in the catalog or online store.


The seller reserves the right to change its prices at any time by publishing them online.

Only the prices in force at the time of the order will apply, subject to availability of the products at this date.

The prices are indicated in euros (excluding taxes and including all taxes).

The prices take into account the taxes applicable on the day of the order and any change in the rate of these taxes will be automatically reflected in the price of the products in the catalog or the online store. If one or more taxes or contributions, including environmental, were to be created or modified, up or down, this change may be reflected in the selling price of products.

The total amount of the order (all taxes included) is indicated before final validation of the order form.

The payment of the totality of the price must be realized at the time of the order.


The customer has the possibility to fill in an order form online, by means of an electronic form. By filling in the electronic form, the customer accepts the price and the description of the products.

The customer will have to accept by clicking in the indicated place, the present general conditions of sale, so that his order is validated.

The customer must provide a valid e-mail address and acknowledges by these general conditions of sale that any exchange with the seller may take place through this address.

The customer will also have to choose the delivery method and validate the payment method.

The seller reserves the right to block the customer's order in case of non-payment, wrong address or any other problem on the customer's account until the problem is resolved.


It is an order with payment obligation, which means that the placing of the order implies a payment of the customer.


The customer makes the payment at the time of the final validation of the order by specifying his credit card number.

The customer guarantees to the seller that he has the necessary authorizations to use this method of payment and acknowledges that the information given to this effect is proof of his consent to the sale as well as to the due date of the sums due under the order.

In case of dispute or fraudulent use of the bank card without physical use of the bank card (use of the bank card number), any person may dispute within 70 days from the date of the transaction by transmitting a claim in the following manner, so that the seller will bear the costs of the sale and return the disputed amount: By email and by phone every day 24 hours a day

Any dispute not made in the rules defined above and within the time limits could not be taken into account and will release the seller from any responsibility.

The seller has set up a procedure for verifying orders and means of payment in order to reasonably guarantee against any fraudulent use of a means of payment, including by asking the customer for identification data.

In case of refusal of authorization of payment by credit card from the accredited organizations or in case of non-payment, the seller reserves the right to suspend or cancel the order and its delivery.

The seller also reserves the right to refuse an order from a buyer who has not paid in full or in part for a previous order or with whom a payment dispute is pending.


Upon receipt of the validation of the purchase and the payment by the customer, the seller will send to the customer, on the e-mail address he has specified, confirmation of receipt of the order form and a copy of the contract to be printed.

The payment of the totality of the price must be realized at the time of the order.

The seller is obliged to send an invoice to the customer upon delivery.

For any question related to the order, the customer can contact the customer service at the following address:

  • By phone every day from 8am to 9pm
  • By email 24 hours a day.


In accordance with the provisions of Law No. 2000-230 of March 13, 2000, the online provision of the buyer's credit card number and the final validation of the order are proof of the customer's agreement, of the payability of the sums due under the order form, signature and express acceptance of all operations performed.


Communications, orders and payments between the customer and the seller can be proven thanks to computerized registers, kept in the computer systems of the seller in reasonable security conditions. The purchase orders and invoices are archived on a reliable and durable support considered, in particular, as a means of proof.


All payment methods available to the customer are listed on the seller's website. The customer guarantees the seller that he has the necessary authorizations to use the method of payment chosen by him, when placing the order.


In accordance with the provisions of Article L. 121-21-8 of the Consumer Code, the user will not be able to exercise his right of withdrawal once the product has been made available to him and the computer files have been downloaded, once he has given his express prior agreement to the execution.


The parties will be exonerated from their obligations in the event that a circumstance constituting a case of force majeure as defined by Article 1218 of the Civil Code, prevents their execution. The obligations of the parties will be suspended.

The party invoking such a circumstance shall notify the other party immediately upon its occurrence and disappearance.

Are considered as cases of force majeure all facts or circumstances irresistible and unforeseeable, unavoidable and which could not be prevented by them, despite all efforts reasonably possible, defined as such by French jurisprudence and in particular, the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, and the stoppage of telecommunication networks

If the force majeure event lasts longer than three months, these terms and conditions may be terminated by the injured party.


If one or more stipulations of the present general conditions of sale were to be declared null and void by application of the law, a regulation or a final decision of a French court, the other stipulations will keep all their force and their scope.


The seller is established in France in a stable and lasting manner in order to effectively carry out its activity, regardless of where its registered office is located in the case of a legal entity.

Therefore, the present GTC are subject to the application of French law, excluding the provisions of the Vienna Convention.

In case of dispute or claim, the customer will address in priority to the salesman to obtain a friendly solution.

In the absence of an amicable agreement, the customer, if he contracts as a consumer, may bring proceedings before the court of his choice and if he contracts as a professional, may bring proceedings before the court of the place of the seller's registered office.

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