Privacy policies

This Privacy Notice describes how STEP BY STEP collects and processes your personal information through the STEP BY STEP websites and applications that reference this Privacy Notice. STEP BY STEP refers to an ecosystem comprising STEP BY STEP websites (whose domain names include but are not limited to, mobile applications, clients, applets and other applications that are developed to offer STEP BY STEP Services, and includes independently-operated platforms, websites and clients within the ecosystem. 

This Privacy Policy applies to all platforms, websites, and departments of STEP BY STEP and STEP BY STEP Operators. By using STEP BY STEP Services, you are consenting to the collection, storage, processing and transfer of your personal information as described in this Privacy Policy.

What personal information does STEP BY STEP collect and process?

  • email address; 
  • name; 
  • gender;
  • date of birth; 
  • home address; 
  • phone number; 
  • nationality;
  • device ID; 
  • a video recording of you; 
  • the Internet protocol (IP) address used to connect your computer to the Internet
  • login, e-mail address, password and location of your device or computer; 
  • version and time zone settings; 
  • transaction history; 
  • information from other sources: we may receive information about you from other sources such as credit history information from credit bureaus;

Why does STEP BY STEP process my personal information? 

  • Transaction services. We use your personal information to process your orders, and to communicate with you about orders and services; 
  • Communicate with you. We use your personal information to communicate with you in relation to STEP BY STEP Services; 
  • We collect and process identity information and Sensitive Personal Data to comply with our Know Your Customer (“KYC”) obligations under applicable laws and regulations, and Anti-Money Laundering laws and regulations; 
  • Provide, troubleshoot, and improve STEP BY STEP Services. We use your personal information to provide functionality, analyse performance, fix errors, and improve the usability and effectiveness of STEP BY STEP Services. 
  • Fraud prevention and credit risks. We process personal information to prevent and detect fraud and abuse in order to protect the security of our users, STEP BY STEP Services and others. 
  • We may also use scoring methods to assess and manage credit risks. 
  • Improve our services. We process personal information to improve our services and for you to have a better user experience; 

Can Children Use STEP BY STEP Services? 

STEP BY STEP does not allow anyone under the age of 18 to use STEP BY STEP Services. 

Does STEP BY STEP Share My Personal Information? 

Information about our users is an important part of our business and we are not in the business of selling our users' personal information to others. STEP BY STEP shares users' personal information only as described below and with the subsidiaries or affiliates of STEP BY STEP that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice. Third party service providers: We employ other companies and individuals to perform functions on our behalf. 

Examples include analysing data, providing marketing assistance, processing payments, transmitting content, and assessing and managing credit risk. These third-party service providers only have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with our contractual agreements and only as permitted by applicable data protection laws. In the unlikely event that STEP BY STEP  or substantially all of its assets are acquired, user information will be one of the transferred assets. 

Protection of STEP BY STEP  and others: We release account and other personal information when we believe release is appropriate to comply with the law or with our regulatory obligations; enforce or apply our Terms of Use and other agreements; or protect the rights, property or safety of STEP BY STEP , our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. 

How Secure is My Information? 

We design our systems with your security and privacy in mind. We work to protect the security of your personal information during transmission by using encryption protocols and software. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your personal information. 

Our security procedures mean that we may ask you to verify your identity to protect you against unauthorised access to your account password. We recommend using a unique password for your STEP BY STEP  account that is not utilized for other online accounts and to sign off when you finish using a shared computer. 

What Information Can I Access? 

You can access your information, including your name, address, payment options, profile information, and transaction history in the "Your Account" section of the website. 

What Rights Do I Have? 

If you have any questions or objection as to how we collect and process your personal information, please contact 

When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time. 

In addition, subject to applicable law, you have the right to request access to, correct, and delete your personal data, and to ask for data portability. You may also object to our processing of your personal data or ask that we restrict the processing of your personal data in certain instances, by contacting

  • Right to access: you have the right to obtain confirmation that your Data are processed a nd to obtain a copy of it as well as certain information related to its processing; 
  • Right to rectify: you can request the rectification of your Data which are inaccurate, and also add to it. You can also change your personal information in your Account at any time 
  • Right to delete: you can, in some cases, have your Data deleted; 
  • Right to object: you can object, for reasons relating to your particular situation, to the pro cessing of your Data. For instance, you have the right to object to commercial prospection; 
  • Right to limit the processing: in certain circumstances, you have the right to limit the pr ocessing of your Data; 
  • Right to portability: in some cases, you can ask to receive your Data which you have pr ovided to us in a structured, commonly used and machine-readable format, or, when this i s possible, that we communicate your Data on your behalf directly to another data controll er; 
  • Right to withdraw your consent: for processing requiring your consent, you have the rig ht to withdraw your consent at any time. Exercising this right does not affect the lawfulnes s of the processing based on the consent given before the withdrawal of the latter; 
  • Right to define the instructions relating to the use of your personal data post morte m: you have the right to define instructions relating to the retention, deletion and communi cation of your Data after your death; 
  • Right to lodge complaint to the relevant data protection authority. 

How Long Does STEP BY STEP  Keep My Personal Information? 

We keep your personal information to enable your continued use of STEP BY STEP  Services, for as long as it is required in order to fulfil the relevant purposes described in this Privacy Notice, and as may be required by law such as for tax and accounting purposes, compliance with Anti-Money Laundering laws, or as otherwise communicated to you. 

Contact Information 

Our data protection officer can be contacted at, and will work to address any questions or issues that you have with respect to the collection and processing of your personal information. 

Conditions of Use, Notices and Revisions 

If you choose to use STEP BY STEP  Services, your use and any dispute over privacy is subject to this Notice and our Terms of Use. If you have any concerns about privacy at STEP BY STEP , please contact us with a thorough description, and we will try to resolve it. You also have the right to contact your local Data Protection Authority. 

Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes. If you do not agree with the revised content, you shall stop accessing STEP BY STEP  immediately. When an updated version of the Privacy Policy is released, your continued access to STEP BY STEP  means that you agree to the updated content and agree to abide by the updated Privacy Notice. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. 

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